How to log in as an employee on your mobile
When you need to log in to the Social Security app, you will typically do the following:
The first time you need to log in and register as a user of the Social Security App, you use your computer and follow the link you have been given for the Social Security App portal.
Going forward, i.e. After registering on the computer and downloading the Social Security App to your phone (either in Google Play or the Apple Store), you can launch your mobile app and enter your username and password.
You should also be aware that your phone must be set up to allow location service in order for you to receive notifications during your travels. On the iPhone, for example, location service must be set to “Always” to work in the app.
The Social Security app has always turned on two factor authentication, which means you have to enter a password that you will receive after clicking on login.
Enter the code you received in the mail ok click Verify.
Note: You can always use your email as your username and click Forgot Password if you do not remember your code. You can always have a new verification code sent to your email.
There can be several reasons why you experience login errors:
Username. Incorrect combination of username and password. Try entering your information again. You can always use your email address when registering for the Social Security app as a username. This will typically be your business email.
Password. Incorrect combination of username and password. Try entering your information again. If you do not remember your password, click on You forgot password? to receive a new one by e-mail. Please note that it will take a few minutes before you receive the email.
Forgot password does not work. If you do not receive a new password when you press the forgotten password, we recommend that you look in your mail folders, which can be called “Rod”, “Junk Email”, “SPAM” or “Junk mail”. There may be a delay in receiving mails to these directories as some mail providers hold them back for up to 24 hours.